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	Frequently Asked Questions
	How can I pay for my rental? Globalcarrent.com accepts American Express, Mastercard, Visa and personal checks. ________________________________________ How is my rate guaranteed? Our car hire rates are guaranteed in Euros. All bookings require a full prepayment to confirm. ________________________________________ How quickly can I confirm my reservation? We can confirm most reservations with as little as 20 minutes advance notice. ________________________________________ Is there a fee for canceling or changing a reservation? Globalcarrent.com has no cancellation or amendment fees when Globalcarrent.com is advised 48 hours prior to the rental start date. Should you cancel less than 48 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Globalcarrent.com cannot refund any unused days if the vehicle is returned early. ________________________________________ What do I need to pick-up my car? 1. Full (both parts) and Valid Drivers License. 2. Credit Card in the primary driver's name (unless a cash deposit has been arranged through Globalcarrent.com and/or the car supplier). 3. Your reservation voucher from Globalcarrent.com. Globalcarrent.com's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up. ________________________________________ What does Refundable Excess mean? Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.). This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence. ________________________________________ What kind of insurance can I get for my rental car? Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car ________________________________________ Luggage rack, child seats, High profile tires, ski-racks and snow chains etc. Optional items (ie: luggage rack, child seats, etc.) are on a request basis only, for an additional fee. You will need to pay for these extras locally when picking up the vehicle. In some cases, high profile tires and/or snow chains are obligatorily ________________________________________ Rental period All rentals are based on 24 hour periods with a 1 day minimum rental, a full day is charged for any portion of a day that the vehicle is used. ________________________________________ One Way fee One way car hire is available to most locations, but usually there is a slightly higher fee compared to returning the car to the same location. This is because the rental company must then shuffle the cars about to make sure that each location has the number needed. The 'one-way' fees vary per location. After you have made a reservation or quotation, our reservation department will inform you about the cost involved prior to pick up. If you don’t agree with the extra cost, you can cancel your reservation at no cost and at any time. ________________________________________ Insurances for your car rental All rates include third party liability and fire insurance. Collision Damage Waiver is included in all 'Inclusive' rates. 'Inclusive' rates will also include Theft insurance in most cases. Collision Damage Waiver and theft insurance releases the client from full financial responsibility for the vehicle in case of an accident or theft. In most cases, the client will still be responsible for a deductible of some sort when collision and theft are purchased. Most car rental suppliers will offer insurance locally which can reduce the collision and theft deductible if the client wishes to do so. With the exception of Italy, CDW is optional and a client always has the right to refuse it. If your client does not wish to purchase CDW at the time of pick up, please advise that they sign their initials on the 'Decline CDW' box on the European Rental Agreement. If they refuse the CDW in order to use the coverage their credit card or personal insurance policy offers, please consider the facts below: Credit Card Coverage Some credit cards only offer coverage for certain car types. Exempted with most cards: * Vehicles valued at over EUR 50,000 (Mercedes-Benz 320, BMW 730, etc.) * Exotic cars or antique cars (over 20 years old or have not been manufactured in 10 years). * Off road or 4x4 vehicles, motorcycles, trucks, cargo vans, full sized vans and camper vans Other credit card coverage concerns: * Coverage is limited to rentals under 30 days. * Some credit cards do not offer coverage for car rentals in Ireland, Israel, Italy, New Zealand, Australia and travel into Eastern Europe. * To extend coverage, additional drivers must be listed on the european rental agreement. * Most credit cards will file a claim with the client's personal insurance company before they reimburse the deductible. This could affect your client's personal driving record and premium. * Most credit card companies require the repair bill paid directly by the client and have a specific time period for the client to submit documentation. * Most credit cards will not cover rentals if the card was issued outside the united states. Personal Automobile Coverage # Coverage may be limited to the value of the car your client owns, not the rental. # Some policies will not cover a rental car unless it's due to the client's own personal car needing repairs. # The insurance premium could be raised because of the claim. The client could be put in a 'high risk' bracket and their insurance policy could be canceled. # Most policies does not cover damage or theft of personal possessions, third party liability or medical costs. It is the client's responsibility to check with their credit card company or insurance carrier to determine their coverage. ________________________________________