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Car rental - Faq

 

 


Frequently Asked Questions

 
1. How can I pay for my rental?
2. How is my rate guaranteed?
3. How quickly can I confirm my reservation?
4. Is there a fee for canceling or changing a reservation?
5. What do I need to pick-up my car?
6. What does Refundable Excess mean?
7. What kind of insurance can I get for my rental car?
8. Luggage rack, child seats, High profile tires, ski-racks and snow chains etc.
9. Rental period
10. Hours of Operation Car Rental agencies
11. One Way fee
12. Insurances for your car rental
13. Credit Card Coverage
14. Winter tires, Snow Chains and Ski rack.
15. I have a foreign drivers license, can I use your services?
16. Can I take the rental car into another country than the pick up country?
17. Can I make a reservation for someone else?
18. What are the costs for an additional driver?


1. How can I pay for my rental?
Globalcarrent.com accepts American Express, Mastercard, Visa and personal checks.

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2. How is my rate guaranteed?
Our car hire rates are guaranteed in Euros. All bookings require a full prepayment to confirm. The car rental fees in the search result (available cars) are including rent and insurance

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3. How quickly can I confirm my reservation?
We can confirm most reservations with as little as 20 minutes advance notice.

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4. Is there a fee for canceling or changing a reservation?
Globalcarrent.com has no cancellation or amendment fees when Globalcarrent.com is advised 48 hours prior to the rental start date. Should you cancel less than 48 hours prior to rental start date, not show up or show up late to collect the vehicle, a no show fee equal to the first 3 days of the rental will be charged. Globalcarrent.com cannot refund any unused days if the vehicle is returned early.

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5. What do I need to pick-up my car?
1. Full (both parts) and Valid Drivers License.
2. Credit Card in the primary driver's name (unless a cash deposit has been arranged through Globalcarrent.com and/or the car supplier).
3. Your reservation voucher from Globalcarrent.com.
Globalcarrent.com's vouchers contain specific information about the car you have reserved, the rental rate, and other details. If you reserve by phone, vouchers are faxed to you immediately upon receipt of payment. If you reserve online, vouchers are emailed to you immediately upon receipt of payment. A rental agreement is completed at the rental counter at the time of pick-up.

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6. What does Refundable Excess mean?
Should the supplier charge you for the insurance excess following an accident, we will refund the money charged to you pending receipt of proper documentation (Receipt of payment, police report, damage report, etc.).
This is a refund of the excess payment, amounts charged for damage not covered by the excess would not be refunded. Nor would there be any refund if the supplier or police report determined that the damage was due to driver negligence.

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7. What kind of insurance can I get for my rental car?
Insurance coverage varies by country. Please see the insurance information in the Driving Information section for the country where you will be renting a car

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8. Luggage rack, child seats, High profile tires, ski-racks and snow chains etc.
Optional items (ie: luggage rack, child seats, etc.) are on a request basis only, for an additional fee. You will need to pay for these extras locally when picking up the vehicle. In some cases, high profile tires and/or snow chains are obligatorily

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9. Rental period
All rentals are based on 24 hour periods with a 1 day minimum rental, a full day is charged for any portion of a day that the vehicle is used.

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10. Hours of Operation Car Rental agencies
When you have selected a car in the search result you will see a link "more info" Just click on this link and you will see additional info with another link: Click here for the Terms & Conditions for this rental car. Using this link you will see the terms and conditions. The [HOURS OF OPERATION] are on the bottom of this page!

We will arrive late but is it possible to get the rental car? You could try another car because the there are different carrental agencies listed with different hours of operation. When there is no alternative you could stay in an aiport hotel and get the car the next morning.

We will depart early but is it still possible to dropp-off the car? When the openings hour is later than your departure you have to communicate with the car rental agency to dropp the keys into a special "key box" at the car rental agency. This a normal procedure. Please communicate this with the car rental agency when you pick-upp the car.

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11. One Way fee One way car hire is available to most locations, but usually there is a slightly higher fee compared to returning the car to the same location. This is because the rental company must then shuffle the cars about to make sure that each location has the number needed. The 'one-way' fees vary per location. After you have made a reservation or quotation, our reservation department will inform you about the cost involved prior to pick up. If you don’t agree with the extra cost, you can cancel your reservation at no cost and at any time.

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12. Insurances for your car rental
All rates include third party liability and fire insurance. Collision Damage Waiver is included in all 'Inclusive' rates. 'Inclusive' rates will also include Theft insurance in most cases.

Collision Damage Waiver and theft insurance releases the client from full financial responsibility for the vehicle in case of an accident or theft. In most cases, the client will still be responsible for a deductible of some sort when collision and theft are purchased. Most car rental suppliers will offer insurance locally which can reduce the collision and theft deductible if the client wishes to do so.

With the exception of Italy, CDW is optional and a client always has the right to refuse it. If your client does not wish to purchase CDW at the time of pick up, please advise that they sign their initials on the 'Decline CDW' box on the European Rental Agreement. If they refuse the CDW in order to use the coverage their credit card or personal insurance policy offers, please consider the facts below:

13. Credit Card Coverage

Some credit cards only offer coverage for certain car types. Exempted with most cards:

* Vehicles valued at over EUR 50,000 (Mercedes-Benz 320, BMW 730, etc.)
* Exotic cars or antique cars (over 20 years old or have not been manufactured in 10 years).
* Off road or 4x4 vehicles, motorcycles, trucks, cargo vans, full sized vans and camper vans


Other credit card coverage concerns:


* Coverage is limited to rentals under 30 days.
* Some credit cards do not offer coverage for car rentals in Ireland, Israel, Italy, New Zealand, Australia and travel into Eastern Europe.
* To extend coverage, additional drivers must be listed on the european rental agreement.
* Most credit cards will file a claim with the client's personal insurance company before they reimburse the deductible. This could affect your client's personal driving record and premium.
* Most credit card companies require the repair bill paid directly by the client and have a specific time period for the client to submit documentation.
* Most credit cards will not cover rentals if the card was issued outside the united states.


Personal Automobile Coverage
# Coverage may be limited to the value of the car your client owns, not the rental.
# Some policies will not cover a rental car unless it's due to the client's own personal car needing repairs.
# The insurance premium could be raised because of the claim. The client could be put in a 'high risk' bracket and their insurance policy could be canceled.
# Most policies does not cover damage or theft of personal possessions, third party liability or medical costs.


It is the client's responsibility to check with their credit card company or insurance carrier to determine their coverage.

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14. Winter tires, Snow Chains and Ski rack.
High profile tires, ski-racks and snow chains are always provided by request, and are not included in our rates. You will need to pay for these extras locally when picking up the vehicle. In some cases, high profile tires and/or snow chains are obligatorily.

Winter Tires / Equipment available in
Germany, Austria, Switzerland, Norway, Denmark, Sweden, Finland, Poland and Czech Republic
Winter tires are only on request within 48 hours prior to pickup.

No snow tires available:
Italy, Spain, Greece, Portugal, France, The Netherlands, and Great Britain. This is also for pick up locations in the Alps or Pyrenees.

All season tires are standard:
Canada/USA

Ski Racks:
Please let us know on the reservation form (on the bottom)how many pairs of skis you have, so that we can confirm the right amount of ski racks (one ski Rack can hold 2 pairs of skis , maximum 2 ski Racks per car allowed).

Snow Chains
When you need Snow Chains please contact the supplier directly after the booking. Unfortunately we could not assist here.

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15. I have a foreign drivers license, can I use your services?
Yes you can use our services, even if you have a foreign drivers license. Make sure to bring an international drivers license (translation) if the local office will not be able to read your drivers license (for example when it is written in Chinese).

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16. Can I take the rental car into another country than the pick up country?
In some cases you can, in other cases you can't. When you have selected a car in the search result you will see a link “more info” Just click on this link and you will see additional info with another link: Click here for the Terms & Conditions for this rental car. Using this link you will see the terms and conditions. Here you will find the countries you are allowed to travel to with your rental car.

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17. Can I make a reservation for someone else?
It is possible for anyone to make a booking through our website for someone else, and pay the amount with their credit card. However, the person picking up the vehicle will need to bring a credit card in his/her own name as well in order to pick up the vehicle.

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18. What are the costs for an additional driver?
The rates for an additional driver vary according to location. In some cases it's free, in other cases its a few dollars per day. Please supply your preference for an additional driver during the quotation or reservation online, and our reservation department will inform you about the costs involved prior to pick up. If you don’t agree to the extra cost, you can cancel your reservation at no charge and at any time.